Delivery and return Information
SHIPPING POLICY
Welcome to Orbitron Engineering!
Orbitron Engineering is owned and operated by Orbitron engineering AB.
Thank you for shopping at Orbitron Engineering, this shipping policy applies to all products offered and published by Orbitron Engineering on the website:
(Hereinafter referred to as “Orbitron Engineering”).
Orbitron Engineering is committed to deliver the product in perfect condition at the address indicated by the customer in the quote as the delivery address. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours .
1. ORBITRON ENGINEERING SHIPPING
Orbitron Engineering delivers to the following countries:
· Domestic shipping within Sweden and the Nordic countries
· European Union (all countries)
Orbitron Engineering orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, Orbitron Engineering will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
2. SHIPPING COSTS
· The shipping cost will depend on the products purchased by the customer and the delivery location of the order and will be calculated and communicated to the customer in the quote.
Orbitron Engineering may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied in the corresponding quote.
3. ORDER PROCESSING TIMES
2-3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
4. SHIPPING TIMES
Products offered by Orbitron Engineering are manufactured specifically upon the customer’s request and therefore may have individual lead times depending on the product specifications, manufacturing requirements, and supplier availability. Estimated manufacturing and delivery timeframes are typically communicated in the quotation provided to the customer or after the order has been confirmed.
Shipping times are provided as estimates based on the information available at the time and may be subject to change due to factors beyond Orbitron Engineering's reasonable control, such as manufacturing delays, material shortages, or logistical disruptions.
5. ORDER TRACKING
Orbitron Engineering may provide shipment tracking numbers when such information is available from the shipping carrier; however, the provision of a tracking number is not guaranteed and does not constitute an obligation on the part of Orbitron Engineering. In most cases, tracking information is shared with the customer once the shipment has been dispatched. Nevertheless, certain shipments (particularly those involving low-value items or specific delivery methods) may be sent without tracking or with limited shipping documentation. In some cases, the shipment may only be accompanied by the corresponding invoice or basic shipping confirmation.
6. CUSTOMS TAXES
Please note that for international orders, customs duties may apply depending on the customs laws of each country. The buyer is responsible for payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the importation of goods and the collection of customs duties before placing an order, as Orbitron Engineering cannot provide you with this information. Orbitron Engineering is not responsible for the payment of any customs duties that may apply to your international orders, nor is Orbitron Engineering responsible for packages returned or undelivered due to non-payment of such duties. Payment of any duties that may apply to your package is the sole and exclusive responsibility of the customer.
7. DELAYS
Orbitron Engineering is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Orbitron Engineering is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.
8. UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
9. WRONG DELIVERY ADDRESS
Orbitron Engineering shall not be held responsible for or refund any packages lost or undelivered due to incorrect, inaccurate, or outdated delivery addresses.
It is the client's responsibility to ensure that the delivery address provided during the purchase process is current, correct, and accurate. Before completing the purchase process, please ensure that you provide a correct, current, and accurate delivery address.
If your order is not delivered due to incorrect, inaccurate, or outdated delivery addresses and the order is returned to our facility, we reserve the right to charge you additional shipping costs or to terminate this agreement and issue a refund with the value of the shipping discounted.
10. SECURE DELIVERY ADDRESS
Orbitron Engineering recommends customers provide a secure delivery address, for example your home or place of employment. Orbitron Engineering is not responsible for packages lost or stolen due to unsafe delivery addresses.
11. SHIPPING COMPLETED
Each delivery is considered to have been made from the moment Orbitron Engineering makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
12. CONTACT INFORMATION
If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:
Orbitron Engineering.
Email: mail@orbitron.se
RETURN POLICY
Welcome to Orbitron Engineering!
Orbitron Engineering is owned and operated by Orbitron engineering AB.
(Hereinafter referred to as “Orbitron Engineering”).
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By accepting a quote and making a purchase, you declare and agree to be bound by the conditions described below. Our return policy does not affect your statutory rights.
1. GENERAL POLICY ON RETURNS
Orbitron Engineering supplies products that are frequently manufactured, configured, or sourced according to the specifications provided by each customer. Due to the customized and made-to-order nature of many of these products, returns are generally not permitted unless explicitly stated otherwise in the quotation, order confirmation, or applicable purchase agreement.
By placing an order, customers acknowledge that products manufactured or configured according to their specifications are considered final once the order has been confirmed and processed. As a result, Orbitron Engineering does not accept returns based on changes of mind, ordering errors by the customer, or similar circumstances unless the possibility of return has been expressly agreed upon in writing prior to the order being placed.
Each order is treated individually, and any exceptions allowing returns must be clearly indicated in the applicable quotation or order documentation.
2. CIRCUMSTANCES IN WHICH RETURNS MAY BE ACCEPTED
Returns may be considered only under the following circumstances:
· Where the quotation or order documentation explicitly states that the product is eligible for return;
· Where the delivered product is defective;
· Where the product has been damaged prior to delivery; or
· Where the product delivered does not correspond to the product specified in the confirmed order.
Customers must notify Orbitron Engineering within a reasonable period after receiving the product if they believe that any of the above circumstances apply. Orbitron Engineering may request documentation, photographs, or additional information in order to assess the claim before authorizing any return.
No product may be returned without prior authorization from Orbitron Engineering.
3. RETURN AUTHORIZATION AND PROCEDURES
If a return is approved, Orbitron Engineering will provide instructions regarding the appropriate return procedure. In most cases, returned products must be sent directly to the manufacturer or designated service facility rather than to Orbitron Engineering.
Customers are responsible for complying with any return authorization procedures required by the manufacturer, including packaging requirements, documentation, and transport arrangements.
Unauthorized returns or returns sent to incorrect addresses may not be accepted and may be returned to the customer at the customer’s expense.
4. TRANSPORTATION AND RECALIBRATION COSTS
Unless otherwise required by applicable law or expressly agreed in writing, the customer is responsible for all transportation costs associated with returning products. In most cases, the return shipment must be arranged and paid for by the customer directly to the manufacturer or the designated service location.
Additionally, certain products (particularly measurement instruments or technical equipment) may require recalibration, inspection, or technical verification upon return. In such cases, the customer may also be responsible for any recalibration or servicing costs imposed by the manufacturer before the product can be accepted for return or repair.
Orbitron Engineering does not assume responsibility for transportation, handling, recalibration, or related costs associated with authorized returns unless explicitly agreed in writing.
5. DEFECTIVE PRODUCTS
Where a product is believed to be defective, the return and resolution process will generally follow the return, repair, or replacement procedures established by the original manufacturer of the product. Orbitron Engineering will reasonably assist the customer in coordinating communication with the manufacturer where appropriate.
The handling of defective product claims, including inspections, repair processes, technical evaluation, replacement decisions, and applicable timelines, will be governed by the manufacturer’s policies and procedures. Orbitron Engineering does not independently guarantee repair or replacement outside the scope of the manufacturer’s established return or warranty processes.
6. REFUNDS AND RESOLUTION
Where a return has been authorized and accepted, the resolution may include repair, replacement, recalibration, or refund depending on the nature of the issue and the outcome of the manufacturer’s inspection or return process. Refunds, when applicable, will normally be issued after the returned product has been received, inspected, and accepted by the manufacturer or authorized service provider.
Orbitron Engineering reserves the right to deduct any applicable transportation costs, recalibration costs, handling charges, or other expenses associated with the return process where such costs are the responsibility of the customer.
Nothing in this policy limits any non-waivable rights that customers may have under applicable law.
7. CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
Orbitron Engineering.
Email: mail@orbitron.se